Shipping & Returns

U.S. Orders

We offer Free Standard Shipping on orders $50+ to the continental U.S only (excludes custom-printed packaging and freight shipments). Taxes do not count towards the total.

Most orders ship within one business day. Orders placed by 10:30 AM ET ship the same day. Delivery speed varies by product; your estimated delivery date will appear at checkout. A tracking number will be emailed upon shipment.

• Commercial Deliveries - Ship FedEx Ground. A signature will be required for proof of delivery.
  
  
• Residential Deliveries - Ship FedEx Home Delivery. Because Residential Deliveries are sent without a signature requirement, we have little to no recourse when disputing lost packages. Use FedEx Delivery Manager® to manage your deliveries.
  
  
• Freight Deliveries - Large pallet-sized orders ship via FedEx Freight OR 3rd Party Freight within 1-3 business days unless otherwise stated. Ordering multiple pallets? Contact us for a custom quote.
  
  
• San Francisco Bay Area - We offer Local Delivery for certain products.
  
  
• Samples - Ship USPS.

Canadian Orders

All customs and borders fees are included within the final pricing provided at checkout. 

International Orders

We ship directly to the U.S. & Canada but serve international clients and ship samples worldwide.

If you are located outside of the U.S. or Canada, we can ship your order using an intermediary U.S.-based freight forwarder. We ship to the freight forwarder, and they ship it to your international address. Freight forwarding businesses are commonly used for international shipping and are widely available, located in all major U.S. port/coastal cities. Using a freight forwarder is easy, here's how:

1) Arrange shipping with a forwarder near your destination (e.g., Miami or Jacksonville for the Caribbean, New York or Boston for Europe).

2) At checkout, use your billing address and the forwarder’s shipping address.

Return Policy

Most unused items in original, unopened packaging can be returned within 30 days, except sale/clearance items. Due to food safety regulations, opened items are non-returnable unless sent in error.

To request a return, contact Client Service at (866) 971-9251 or via our contact form for a return label and instructions. A 15% restocking fee and return shipping costs will be deducted from your refund, issued to the original payment method after inspection (processing may take up to 2 weeks).

The restocking fee helps keep our prices low. We recommend ordering free samples before purchasing full cases or pallets.

Damaged Items / Errors in Shipment

If your shipment arrives damaged, incorrect or incomplete, please contact our Client Service team at (866) 971-9251 or through our contact form within 5 business days of receiving your order. We require images of the damaged items to show our supplier or shipping carrier. If part or all of your shipment was missing or damaged, and you do not contact us within 5 business days of delivery date, we cannot guarantee any compensation for damages or loss.

Any items returned to us due to incorrect address, refused shipment or repeated unsuccessful deliveries, will be treated as a standard return and subject to shipping and a 15% restocking fee.

Item Availability

Occasionally, inventory may be temporarily out of stock. In the case of a backorder, we will contact you to inform you of the extended lead time and the status of your order. To inquire about product availability, please contact our Client Service team at (866) 971-9251 or through our contact form. All items are subject to availability and while supplies last.